SteriLink App Support
Help with sign-in, bookings, wallet records and account requests.
Help with the SteriLink doctor portal and mobile app, operated by SKYLOC DENTEC PRIVATE LIMITED.
Contact the SteriLink team
Email support@skylocdentec.com or call +91 93195 18315. Put “SteriLink Support” in the email subject.
For app problems, include your app version, phone model, a short description and the time the problem occurred. For a booking question, include the booking reference. Remove personal information from screenshots. Never send passwords, verification codes, card details or patient information.
Signing in
Use your SteriLink doctor portal account. If you have forgotten your password, use the password-reset option on the sign-in page. Contact support if you cannot access your registered email or your clinic is not shown. Your Skyloc online-store account may be different from your SteriLink portal account.
Bookings and pickup requests
Open Doctor Home to view your clinic, then use Book Pickup to enter a request. Check My Bookings for the recorded booking status. Contact the team to discuss a change or a service issue. Service availability depends on your clinic's location and account.
Wallet and payments
Check My Wallet and recharge records before reporting a payment issue. Include the payment reference and amount in your message. If money has been debited but the balance has not updated, contact support before paying again. Never share a banking password, PIN or OTP.
Delete your account or request a data correction
Use “Delete my account” in SteriLink, or email support@skylocdentec.com from your registered address with the subject “SteriLink account deletion”. We may verify that the request belongs to the account holder. The in-app process pauses the clinic for new bookings and asks the team to complete deletion within seven days. Any instruments in our care must be returned, and records that must be retained for tax, payment, dispute or other legal obligations may be kept.
To request access to or correction of your account information, contact the same email address. Please do not include identity documents unless the team specifically requests a secure verification method.
Company contact
SKYLOC DENTEC PRIVATE LIMITED
Office No. 613–614, Tower 1, 6th Floor, Assotech Business Cresterra, Sector 135, Noida Expressway, Gautam Budh Nagar, Uttar Pradesh 201301, India.
Updated 2 November 2026.