Delete your SteriLink account and associated data

This page explains how a doctor or clinic can ask Skyloc Dentec Pvt. Ltd. to delete their SteriLink account (the SteriLink app and doctor portal login) and associated personal data, what is deleted, and what is kept. You do not need to sign in to read this page or to send a request.

Two ways to request deletion

What happens after you ask

1. Identity check. Before anything is deleted, we verify that the request comes from the account holder, using the registered email and clinic name.
2. Open bookings and instruments. Before deletion is completed, any instruments in our custody are returned to you and any open bookings are closed.
3. Completion. Our current workflow aims to complete deletion within 7 days after the request. If bookings are still open or instruments are still to be returned, completion may take longer and we will tell you why.

What is deleted

Your SteriLink app and doctor portal login is deleted. Personal contact and profile details that are not required in the records we must keep are deleted or de-identified.

What is kept, and for how long

Deleting your account does not immediately delete all historical records. In line with our privacy policy, invoices, payments and sterilisation records, together with the booking evidence linked to them (hand-over photos, signatures and terms acceptance), are kept for about 8 years under the current published policy. They are kept longer only if an applicable legal hold requires it, and are removed when no longer required.