Terms and conditions

These terms apply to the SteriLink instrument sterilisation service ("SteriLink", "we", "us") provided by Skyloc Dentec Pvt. Ltd., 613/614, Tower 1, Assotech Business Cresterra, Sector 135, Noida, Uttar Pradesh 201301, India, to dental and medical clinics, hospitals and doctors ("you"). By creating an account or booking a pickup you agree to these terms.

1. The service

We collect dental and medical instruments from your clinic, clean and sterilise them at our lab, and return them in sealed sterilisation pouches with a sterilisation report signed by the lab in-charge. The service is currently available in Noida and Greater Noida.

Each booking uses one Sterilization Plan and one pouch size. To keep a record of custody, the rider photographs the Pouch Kit at your clinic at pickup, and your pouches are photographed again after sterilisation and packing for return. These photos are kept with your booking.

2. Sterilization Plans and prices

• SteriLink Essential: ₹250 plus GST per booking; up to 10 pouches of 75 mm or up to 8 pouches of 100 mm.
• SteriLink Professional: ₹400 plus GST per booking; up to 15 pouches of 75 mm, up to 12 of 100 mm or up to 4 of 150 mm.
• SteriLink Prime: ₹500 plus GST per booking; up to 20 pouches of 75 mm, up to 15 of 100 mm, or up to 8 of 200, 250 or 300 mm.
• Service extras per booking, before GST: Standard ₹0, Express ₹100, ETO ₹200.
• GST at the applicable rate (currently 18%) is added to the plan price and service extra.
• A pickup & delivery charge is added once per booking: Essential ₹50, Professional ₹28, Prime free. This charge already includes GST.
• With Standard service, a booking costs ₹345 (Essential), ₹500 (Professional) or ₹590 (Prime) in total. The full price is shown before you confirm a booking.

3. Payment

• If your SteriLink wallet balance covers a booking, the booking is paid from the wallet automatically when you place it. Otherwise you pay by UPI or cash when the instruments are returned. Online payments are processed by Razorpay; we do not store your card or bank details.
• A GST tax invoice is emailed with the sterilisation report.

4. SteriLink wallet

• The wallet is a prepaid balance that can only be used to pay for SteriLink services. It cannot be used to pay anyone else and cannot be withdrawn as cash, except as a refund described in our refund policy.
• The minimum recharge is ₹500.
• Money you pay into the wallet ("paid balance") should be used within 365 days; any paid balance left after that is refunded to you.
• Pre-launch offer: recharges made with code PRELAUNCH01 on or before 7 January 2027 receive bonus credit equal to the recharge amount, up to a total of ₹5,000 bonus per clinic.
• Bonus credit has no cash value, cannot be refunded or transferred, and is forfeited if the paid balance is refunded.
• When your wallet pays for a booking, bonus credit pays up to half of the booking price (including GST) and your paid balance pays the rest. Bonus credit used appears on the GST tax invoice as a discount before GST. If your paid balance cannot cover its part, the booking is not paid from the wallet, and you pay by UPI or cash when your instruments are returned.
• We may end or change an offer for future recharges with notice on this website. Bonus already credited stays valid under the terms in force when it was credited.

5. Your responsibilities

• Tick the self-declaration on every booking: "I accept SteriLink's Terms & Conditions and confirm the details above are correct". A booking cannot be placed without it, and the time you ticked it is recorded.
• Do not put needles, blades or other sharps waste, or disposable items, in the Pouch Kit.
• Send no more pouches, and no other pouch sizes, than your plan allows for the booking.
• Have your instruments ready and be available at the booked slot.
• Give accurate clinic, GSTIN and contact details.

6. Release of instruments

Instruments are returned only after all lab stages pass and the lab in-charge signs the report. If a check fails, we re-process the instruments at no extra charge and tell you if the return will be late.

7. Cancellations and refunds

See our cancellation and refund policy.

8. Liability

We take reasonable care of instruments in our custody. If an instrument is lost or damaged while with us, tell us within 48 hours of return and we will repair, replace or compensate at its fair value. We are not liable for wear from normal sterilisation or for items that were already damaged or not suitable for the chosen process.

9. Governing law

These terms are governed by the laws of India. Courts at Gautam Buddh Nagar (Noida), Uttar Pradesh have jurisdiction.

10. Contact and grievances