Cancellation and refund policy

Cancelling a booking

• You can cancel a booking free of charge until the rider has been sent for pickup. Email info@skylocdentec.com from your registered email with the booking number.
• If the booking was paid from your SteriLink wallet, the full amount (paid balance and any bonus credit used) goes back to your wallet when it is cancelled.
• Once instruments have entered the lab, the booking cannot be cancelled.

Service problems

• If instruments are returned late beyond the promised time, or a report is missing, tell us within 48 hours. We will re-process free of charge, or refund the service extra (Express or ETO) if you paid one for the affected booking.
• If a deficient service cannot be put right by re-processing, we will not refuse a refund.

Wallet refunds

• Unused money you paid into your SteriLink wallet is refundable on request. Email info@skylocdentec.com from your registered email.
• Refunds go back to the original payment method through Razorpay. For payments older than 6 months, we refund by bank transfer to the clinic's own account.
• Approved refunds are initiated within 7 working days. The bank or card issuer may take a further 5 to 7 working days to show the credit.
• Bonus credit (for example from code PRELAUNCH01) is not refundable and is removed when the paid balance is refunded.

Payments made by mistake

If you were charged twice or paid the wrong amount, email us with the payment reference and we will refund the extra amount within 7 working days.